Learning Resources Getting Started With Online Learning

Getting Started With Online Learning Icon Taking an online class can feel different from taking an in-person class. Online learning often means you need to be more proactive—seeking support and staying involved with the coursework. In this section, you will create your own Learning Plan, explore useful online resources, plan a schedule that works for you, and practice important help-seeking skills.

This page is designed so you can explore each section based on what you need. But if you use all the tools here, you’ll be able to:

Develop a personal learning plan to support your academic and personal growth.
Navigate your online classes confidently.
Organize a realistic weekly schedule using Canvas resources.
Find and use student support available to you.
Ask for help that meets your specific needs.

First Things First: Plan for Your Success

Man climbing chalk drawn stairs to success on a blackboard

Welcome to your first step in online learning! You can have a better online experience by thinking about why, when, where, and how you learn best. By understanding your goals, choosing the best times and places for study, and using effective strategies, you’ll create a plan that fits your needs. This tool will help you explore these ideas and build your own learning plan. Use the prompts to discover what works for you and take charge of your online learning experience.

Navigating an Online Class

Find Your Online Classes on Canvas

BYU uses Canvas, a learning management system, for many of its online courses. The tips below will help you get familiar with Canvas.

Once you’re inside your course, most classes use the “Modules” tab to organize the lessons and assignments. That’s your go-to place to find everything you need to learn and complete your coursework.

Screenshot of canvas modules page

Check out our Canvas Help Guide to learn even more!

Find Your Online Classes on Buzz

BYU also uses another learning management system called Buzz for some of its online courses. Use the tips below to get started.

Once you choose your course, the home page is usually the best place to see all the lessons and assignments. You can also use the hamburger menu in the top-left corner to find other areas of the course, like your gradebook.

Screenshot of Buzz modules page

Set a Schedule

Online classes are flexible, but it’s easy to procrastinate if you’re not careful. Use your freedom to complete top-priority tasks and maybe even get ahead!

Keep in mind that BYU classes usually expect about 3 hours of work each week for every 1 credit. For example, a 3-credit course means around 9 hours of work every week. Plan specific times to focus on each class so you don’t fall behind.

Transcript Forthcoming

Check your class calendar for assignment due dates and exams. Try setting reminders on your phone to help you keep track!

Support and the Student Success Center

For questions about courses, exams, proctoring, or general class information, you can reach our customer support team by phone or email.

Contact information for Customer support
Phone Hours:	Monday–Friday, 8 a.m. to 5 p.m. (MT)
Toll-Free:	1-800-914-8931
Local:	801-422-2868
Email:	Send us a message

Customer Support

If you're having technical issues—like trouble logging in or turning in an assignment—contact our technical support team by phone or email.

Contact information for Technical support
Phone Hours:	Monday–Friday, 8 a.m. to 5 p.m. (MT)
Toll-Free:	1-877-897-8085
Local:	801-422-8524
Email:	Send us a message

Technical Support

Additional Resources and Links

The BYU Student Success Center is here to help you reach your educational and personal goals. We offer one-on-one guidance, academic support, and connections to helpful resources. Whether you’re new or returning, the Success Center is ready to support you in your learning.

Contact information for the BYU Continuing Education Student Success Center
Website:	https://success.byu.edu
Phone number:	801-422-7024
Email:	success@byu.edu

Student Success Center

Connect With Instructors

Connect with Peers, Peer Educators, and Mentors

Seeking Help

Asking for help can feel intimidating, especially if you’re not sure where to turn. This tool will walk you through four steps to identify your biggest needs, find the right resources, plan realistic ways to ask for assistance, and evaluate how it went. By following this plan, you’ll get better at using the support services available to you.

Remember, there are people who care about you and want to help you. Don’t hesitate to reach out when you need support.

Page Attributions

Manning, C. (2016). The Fearless Mind: 5 Essential Steps to Higher Performance. CreateSpace Independent Publishing Platform.
Creativa Images/stock.adobe.com Afro student steps on a stair toward success (Adobe Stock Education License).
CarlosBarquero/stock.adobe.com Young college girl studying online on her laptop (Adobe Stock Education License).
Rido/stock.adobe.com Studying with video online lesson at home (Adobe Stock Education License).

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