If you or a TA grant a student an exception for an exam or quiz (ex. you extend the deadline or grant unlimited time), you will need to add an exception in Canvas or notify Testing Services. You can manually add the extension by following these steps:

Login to Canvas and click on the Quizzes button.
Find the specific quiz or exam and open up the page.
There will be an “edit” button in the top, right corner. Click on the “Edit” button, and scroll to the bottom of the page where the exam is assigned to “Everyone Else”.
You will need to add an exception for the specific student in addition to everyone else. Simply click the “Add” button at the bottom of the page and type in the student’s name.
Select the date you would like the quiz or exam to be due. Please keep in mind that Canvas due dates are soft deadlines. Students can continue to take an exam or quiz after the due date has passed. However, if you add an “Until” date, a student can only take the exam up until that date. If you do not want the student to be able to complete the exam after the date you assign, make sure to add not only a “Due” date, but also an “Until” date.

Proctorio automatically acknowledges an exception made through Canvas for a student’s exam. However, if an exam is scheduled for the Harman Testing Center, the professor will need to notify Testing Services after manually adding an exception in Canvas. Testing Services will then adjust the student’s exam based on the exception you added.

If you have trouble adding an exception, please feel free to contact either David Lund (david.lund@byu.edu) or Christina Vance (Christina.vance@byu.edu ). We can add the exception for you, or help walk you through the process.

Contact Escalation

When addressing a student’s testing problem, please follow the steps listed below:

Ask the student which of the steps they have completed on the Testing Services website under the “Student Contact Escalation” section.
If the exam is administered in Proctorio, explain the process of setting up the Chrome extension. If the student indicates that the exam is asking for a password, they have not set up Proctorio correctly. In this case, they will need to open up or download Chrome, and install the Proctorio extension.
If you need assistance during business hours, contact David Lund (david.lund@byu.edu) or Christina Vance (christina.vance@byu.edu )

Reviewing Student Exams with Proctorio

If you would like to view a student’s exam or quiz attempt personally, please follow these steps:

You will need to add the Proctorio Chrome add-in if you haven’t already. In your Canvas course, navigate in the left side menu to “Pages”.
Find the document titled “Getting Started with Proctorio- Faculty Guide” and follow the instructions to add the Proctorio add-in.
Once that is completed, navigate to the exam in question. In the upper right menu is now a menu item called “Proctorio Gradebook”.
Search for the student’s name and click on their attempt. You can now see a full view of the student’s entire exam including the video and the student’s screen.

Watch a tutorial video on all of the “Proctorio Gradebook” functions.

Adding Extra Time or Allowing an Extra Attempt

If you would like to allow a student another exam attempt or additional time, please follow the steps below:

Login to Canvas and open up the specific quiz or exam.
Click on “Moderate This Quiz” in the top, right corner.
Find the student and select the pencil icon. This will bring up a pop-up window with extension options.
To add an additional attempt, type a 1 in the first box. Make sure to check “Manually unlock the quiz for the next attempt” afterwards. Then click “Save.”
To add additional time, type in additional minutes in the second box and click “Save.”